Sales Policy

Welcome to Moana Tattoo. Our Sales Policy outlines the terms and conditions governing the purchase of our tattoo services and products. By engaging with our services, you agree to adhere to this policy. Please read this policy carefully to understand your rights and obligations.

1. Services and Products

1.1 Tattoo Services

Moana Tattoo offers a range of custom tattoo services, including consultations, design creation, and tattooing. Our services are personalized based on client preferences and are subject to availability. To book an appointment or consultation, please contact us directly.

1.2 Products

In addition to our tattoo services, we may offer related products such as aftercare items, apparel, and accessories. Product availability and descriptions are subject to change without notice.

2. Booking and Payment

2.1 Booking Appointments

To schedule a tattoo appointment, you can contact us via phone at 309-454-5528, email us at [email protected], or use our online booking system if available. Appointments are confirmed upon receipt of a deposit or payment as specified by Moana Tattoo.

2.2 Deposits

A deposit may be required to secure your appointment. The deposit amount is determined based on the scope and size of the tattoo. Deposits are non-refundable but will be applied towards the final cost of the tattoo service.

2.3 Payment Methods

We accept various payment methods, including credit cards, debit cards, and cash. All payments for services and products must be made in full at the time of service or purchase, unless otherwise agreed upon.

3. Cancellations and Rescheduling

3.1 Appointment Cancellations

If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice. Cancellations made less than 48 hours before the scheduled appointment may result in the forfeiture of your deposit.

3.2 Rescheduling

We understand that circumstances may change. If you need to reschedule your appointment, please contact us as soon as possible. We will do our best to accommodate your new preferred time, subject to availability.

4. Refunds and Exchanges

4.1 Tattoo Services

Tattoo services are non-refundable. If you have any concerns about your tattoo, please contact us directly to discuss possible resolutions. We are committed to ensuring that you are satisfied with your tattoo, and we will work with you to address any issues.

4.2 Products

Refunds or exchanges for products will be handled on a case-by-case basis. If you receive a defective or incorrect product, please contact us within 7 days of receipt to request a refund or exchange. Products must be returned in their original condition and packaging.

5. Client Responsibilities

5.1 Health and Safety

It is essential to inform us of any health conditions or allergies that may affect your ability to receive a tattoo. We may require you to sign a consent form before proceeding with the tattoo service.

5.2 Aftercare

Proper aftercare is crucial for the healing and longevity of your tattoo. We will provide you with aftercare instructions, and it is your responsibility to follow them to ensure optimal results.

6. Studio Policies

6.1 Conduct

We expect all clients to conduct themselves respectfully and adhere to studio policies. Any disruptive or inappropriate behavior may result in the termination of services.

6.2 Personal Items

Please ensure that you keep your personal belongings secure while in our studio. Moana Tattoo is not responsible for lost or stolen items.

7. Changes to the Sales Policy

We may update this Sales Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

8. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with your appointment or purchase, please contact us:

Thank you for choosing Moana Tattoo. We are dedicated to providing you with exceptional service and a memorable tattoo experience.